Voxpay Assist
Voxpay Assist, plus communément désignée comme l'option de paiement la mieux intégrée du marché pour devenir PCI-DSS
No need to ask your customers for bank account details any more. Call center telemarketing, telesales, customer relations: Control of the payment by your agent through our interface during the conversation. Entering the payment card details using the phone keypad. CRM integration by API and choice of VAD.
Contact UsCOMMENT VOXPAY LIVE FONCTIONNE ?
During a telephone conversation with a call center agent, the bank account details are not communicated orally to the third party, but entered by the customer using their telephone keypad (DTMF) or via a payment form received by SMS or Email.
The call center agent monitors the transaction in real time thanks to the Voxpay Live interface available to him. He does not hear or see the sensitive data of his customers.
During the entire transaction procedure, the consumer and the call center agent can always communicate. Thanks to the feedback of information in real time, the call center agent can guide his consumer.
Payment assisted by an Agent
The agent initiates each step of entering bank account details and monitors the transaction in real time thanks to a dedicated interface.
Payment assisted by SMS or Email
The consumer enters his bank account details using the keypad on his telephone (DTMF).
Find out moreInteractive Voice Response Server for Payment
Voxpay intercepts the sound of DTMFs entered by the consumer and masks it from the agent.
No break in the channel
The agent integrates the payment terminal into the call, and initiates the various steps to enter the bank account details from the interface. The customer then carries out the transaction in complete confidentiality, guided by the agent, who sees encrypted bank account details on his interface.
Less pressure on call center agents
Your telephone platform is out of the PCI-DSS scope. The monitoring of your employees who could be in contact with bank account details is thus reduced. More agents available to take payments
Confidentiality
Vos contacts peuvent être réticents à l’idée de communiquer leurs coordonnées bancaires au téléphone. Quelque soit le mode de saisie choisi, aucune coordonnées bancaire n’est affichée au téléopérateur. Mettre en confiance vos contacts au moment de payer n’a jamais été aussi simple.
PCI-DSS solution
Whatever the remote payment process chosen, the Voxpay solution is PCI-DSS certified, for transactions carried out in complete security.
Subscription - Tokenization
Once the bank account details have been received via one of the Voxpay secure channels, you can initiate direct debits from your customers. Voxpay takes care of everything.
3D-Secure
En fonction de la cinématique de paiement choisie, activez l'option 3D-Secure. Le 3D Secure ajoute un niveau de sécurité supplémentaire en demandant à l acheteur de fournir un mot de passe avant de finaliser sa transaction en ligne.
Integrated with all payment systems and banks
The flexibility of Voxpay allows you to use your existing bank or payment partner. Voxpay is connected to most banks and payment service providers.
CRM integration
Our plugins and flexible API allow you to easily interface Voxpay to your CRM or business tools.